Products can be returned within 14 days after delivery. This is only possible when products are unused and sent back in the original packaging with additional tags.
1. Send an email to firstname.lastname@example.org to apply for a return.
2. Mention Order number, payment method and product(s) to return.
3. We’ll respond in 24 hours with the return address.
4. You ship the return products with a reliable shipping-service.
5. You send us the tracking code of the return package via email.
6. We’ll confirm arrival via email and apply for refund within 1-3 days.
European sizes apply to all our clothing.
Changing size or color is possible when clothing is unused.
We have demo versions available on several events around the world to try our clothing and products for free. Follow us on Instagram and Facebook to know on which events we are present with the Official Fack It Store.
When returning a product you are responsible for the shipping costs. Also, make sure to keep hold of your Track & Trace code and receipts.
Refunds are processed within 1-3 days including shipping costs of your order. Please note that – depending on payment platform – it can take up to 5 extra business days before the total amount has been credited to your bank account.
Cancel or changing an order is not possible after an order is confirmed and the payment is received.
Contact us as soon as possible when a wrong shipping address has been entered incorrectly for your order.
If you have any other questions, feel free to contact us via our chat-service or email@example.com