Retour product conditions
Our return policy entitles you to return the product for any reason within 10 days counting from the day you received your package. However, the products can only be returned when they are unused and sent back in the original unopened package or bag + tags.
When returning a product you are responsible for the shipment + costs. We can only process a refund once we have received the products as described above. We therefore advice you to always keep hold of your Track & Trace code and receipts.
Please make sure you use a legit post service company in your country to return your products to The Netherlands. For specific address details, more information or start a retour procedure please email to email@example.com. Place ‘RETOUR + your order number’ as subject so we can handle your retour properly.
We do not exchange clothes because of hygiene, if you would like a different size, color or product you can place a new order. Solely at events we’ll have demo versions available which make it possible to try our clothing and other products for free. Follow us on Instagram and Facebook to know on which events we are representing the Official Fack It Store.
We strive to process your refund within 5 days counting from the day we received the products, if the condition of these products equals the condition as described above. However, do take into account that we are legally entitled to process refunds within 14 business days. Also, please note that – depending on the payment platform – it can take up to 5 extra business days for the money to be back on your account.
Cancel or changing an order is not possible after an order is confirmed and the payment is received, the automatic packaging and shipping process starts immediately so we are not able to make any changes. However, sometimes it’s possible to add products or change color and size right after you placed an order, therefor contact us as soon as possible to see if this is possible.
If you have any other questions, products suggestions or just like someone to talk to you can contact us at firstname.lastname@example.org 🙂