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RETOUR PRODUCT

Retour product conditions
Our return policy entitles you to return the product for any reason within 7 days counting from the day you received your package. However, the products can only be returned when they are unused/not tried and sent back in the original unopened package or bag + tags.

Retour product
When returning a product the customer is responsible for the shipment + shipping costs. We can only process a refund once we have received the products as described above. We therefore advice you to always keep hold of your Track & Trace code and receipts.

We make use of Kiala/UPS service, DHL or PostNL for returning products. This means you can send your package with one of the services to return your products to The Netherlands. For specific address details, more information or start a retour procedure please email to store@fackit.nl. Place ‘RETOUR + your order number’ as subject so we can handle your retour properly.

Exchange products
We do not exchange clothes because of hygiene, if you would like a different size, color or product you can place a new order. Solely at events we’ll have demo versions available which make it possible to try our clothing and other products for free. Follow us on Instagram and Facebook to know on which events we are representing the Official Fack It Store.

Refund process
We strive to process your refund within 7 business days counting from the day we receive the products, if the condition of these products equals the condition as described above. However, do take into account that we are legally entitled to process refunds within 14 business days. Also, please note that – depending on the payment platform – it can take up to 5 extra business days for the money to be on your account.

Cancel order
Cancelling or changing an order is not possible after an order is confirmed and the payment is received, the automatic packaging and shipping process starts immediately so we are not able to make any changes. However, sometimes it’s possible to add products or change color and size right after you placed an order, therefor contact us as soon as possible to see if you’re lucky.

Other questions
If you have any other questions, products suggestions or just like someone to talk to you can contact us at store@fackit.nl :-)

 

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